Episode 23

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Published on:

4th Mar 2025

Shop Reputation Management

In this episode, Nick provides invaluable insights on how auto repair shops can build trust and enhance their reputation. He highlights the significance of exceptional customer service, such as offering convenient appointment scheduling, maintaining a comfortable waiting area, and leveraging online reviews to attract more customers. Additionally, guest speakers and sponsors Steer CRM and AutoShopAnswers.com offer valuable tools and training resources to help auto shops succeed. Nick emphasizes that small actions grounded in integrity and customer focus can set an auto repair shop apart from its competitors.

01:16 The Mission: Elevating Your Auto Repair Shop

02:16 Sponsors and Industry Insights

03:40 Proactive Advice: Building Trust and Integrity

08:17 The Importance of Online Reviews

11:37 Customer Service Excellence

13:17 Convenience and Customer Care

16:23 Creating a Comfortable Waiting Experience

17:46 Extended Hours and Additional Services

18:58 Conclusion: Building Raving Fans

19:26 Outro and Final Thoughts

Special Thanks to Our Sponsors: Steer CRM and Auto Shop Answers

Steer CRM helps auto repair shops attract new customers and keep existing ones coming back for regular maintenance and service. Discover more at steercrm.com.

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About the Podcast

GPS to your Business Success
Welcome to GPS to Your Business Success! I’m Nicholas Papakyrikos, and in each episode, I dive into the world of tax savings and practical tips to help your money grow. Whether you're a business owner looking to maximize your savings or just curious about smarter financial moves, this podcast is for you.

Each week, I'll share insights and actionable advice that you can implement right away. From tax tips to effective money management, we’ll cover it all in a straightforward and engaging way.

Connect with us on social media for updates, additional tips, and to join the conversation. Find us on Facebook, Twitter, LinkedIn, and Instagram.
I can’t wait to help guide you towards business success!

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Nicholas Papakyrikos